Refund policy

At DAYANI & CO., we stand by the quality and craftsmanship of our jewelry. Due to the custom, made-to-order nature of our pieces, all sales are considered final. We do not accept returns or exchanges based on change of mind. Please ensure you have reviewed your order carefully before purchasing. **Exceptions: Damages and Issues** Your satisfaction is our priority. Please inspect your order carefully upon reception. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 7 days of delivery) at dayaniandco@gmail.com or +1 8573612087. To help us resolve the issue, please provide: 1. Your order number. 2. A description of the issue. 3. Photographs of the defective or incorrect item. We will evaluate the issue and work with you to provide a repair or replacement. Any items sent back to us without first requesting a return will not be accepted. **Manufacturing Defects** We offer a [e.g., 6-month] warranty on all pieces against manufacturing defects. This does not cover issues that arise from normal wear and tear, accidental damage, or improper care. If you believe your piece has a manufacturing defect, please contact us for a repair evaluation. You can always contact us for any policy questions at dayaniandco@gmail.com or +1 8573612087.